Writing a useful reply
Vielen Dank für Ihre Nachricht.
Recognize the requested information and reply with a suitable greeting, details and closing.
A clear service email has a subject, a greeting, the reason for writing, requested details and a closing. With a named contact use a greeting such as Guten Tag, Frau Weber. A general formal greeting is Sehr geehrte Damen und Herren. In an email these greetings normally end with a comma; the next line then starts in lower case unless its first word is a noun or a polite Sie/Ihr form. Learn complete useful phrases: Vielen Dank für Ihre Nachricht. Polite Sie, Ihnen and Ihre are capitalized. Familiar du/dein use a different register; be consistent. Mit freundlichen Grüßen is a neutral formal closing. Answer every explicit question and distinguish information in the latest reply from an older proposal.
Vielen Dank für Ihre Nachricht.
Thank you for your message.
Meine Auftragsnummer ist 4821.
My order reference is 4821.
Der vorgeschlagene Termin passt mir gut.
The proposed appointment suits me well.
Leider kann ich am Dienstag nicht kommen.
Unfortunately I cannot come on Tuesday.
Bitte teilen Sie mir den neuen Termin mit.
Please let me know the new appointment.
Mit freundlichen Grüßen
Kind regards
A clear service email has a subject, a greeting, the reason for writing, requested details and a closing. With a named contact use a greeting such as Guten Tag, Frau Weber. A general formal greeting is Sehr geehrte Damen und Herren. In an email these greetings normally end with a comma; the next line then starts in lower case unless its first word is a noun or a polite Sie/Ihr form. Learn complete useful phrases: Vielen Dank für Ihre Nachricht. Polite Sie, Ihnen and Ihre are capitalized. Familiar du/dein use a different register; be consistent. Mit freundlichen Grüßen is a neutral formal closing. Answer every explicit question and distinguish information in the latest reply from an older proposal.
Recognize the requested information and reply with a suitable greeting, details and closing.
A polite thank-you alone is not enough when the message asks for a date and a reference number. Supply the requested details without adding unrelated personal information.
Polite Sie / Ihnen / Ihre use capitals. After a greeting ending in a comma: vielen Dank für Ihre Nachricht. Closing: Mit freundlichen Grüßen.
Reply to a fictional repair service asking for your reference number and available day. Include a greeting, both details and a closing; use invented information.